Refund policy

Return & Refund Policy

Effective Date: June 19, 2025

Your satisfaction is our priority. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

1. Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unused and in its original packaging. You will also need the receipt or proof of purchase. All products, including those on sale, are eligible for return under this policy.

2. How to Start a Return

To start a return, please contact us at info@smokemega.com. If your return is accepted, we will send you a free return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

3. Exceptions / Non-Returnable Items

The following items cannot be returned:

• Custom products (such as special orders or personalized items).

• Hazardous materials, flammable liquids, or gases.

• Gift Cards.

4. Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us.