SmokeMEGA Support Center
Welcome! We're here to ensure your experience with SmokeMEGA is smooth and enjoyable from start to finish. We've gathered answers to our most common questions below.
If you can't find what you're looking for, please don't hesitate to reach out to us directly.
Get in Touch
For any questions or support, our team is ready to help.
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Email Us: info@smokemega.com or smokemega.la@gmail.com
(We aim to respond to all emails within 24 business hours.) -
Call Us: 408-908-8639
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Our Location: 301 Boyd Street, Los Angeles, CA 90013
Frequently Asked Questions (FAQ)
1. Shipping & Delivery
How much does shipping cost? We offer FREE standard shipping on all U.S. orders over $14.99. For orders under $14.99, a small shipping fee will be calculated at checkout.
How long will my order take to arrive? Orders are typically processed within 1-2 business days. Standard shipping within the USA usually takes 3-5 business days after processing. You will receive a tracking number as soon as your order ships.
Is the packaging discreet? Yes, absolutely. We understand the importance of privacy. All orders are shipped in plain, unbranded packaging with no indication of the contents.
Where do you ship to? We currently ship to all states within the United States.
2. Returns & Refunds
What is your return policy? Your satisfaction is our top priority. If you're not completely happy with your purchase, you can return it within 14 days of receiving it for a full refund.
Are returns free? Yes. We offer 100% free returns. If you decide to send an item back within the 14-day window, we will cover the return shipping cost. It's completely risk-free.
How do I start a return? Please email us at info@smokemega.com with your order number and the item you'd like to return. We will guide you through the simple process and provide you with a prepaid shipping label.
What should I do if my item arrives damaged? We package our items carefully, but accidents can happen. If your order arrives broken or damaged, please contact us immediately at info@smokemega.com with a photo of the item and your order number. We will send a replacement right away.
3. Products & Care
How are your prices so affordable? You shouldn't have to overpay for top-quality products. We source everything straight from our factory, with no middlemen taking a cut. This simple step means we can pass major savings directly on to you.
How do I clean my new piece? For glass products, we recommend using a solution of isopropyl alcohol and coarse salt. For silicone products, warm, soapy water is usually sufficient. Regular cleaning will ensure the best experience and longevity of your item.
4. Ordering & Payment
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover) and other secure payment options available at checkout.
Is my payment information secure? Yes. Our website and checkout process are fully secure and PCI-compliant. Your personal and payment information is always protected.
Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, you will need to go through the return process.
5. Our Policies
For more detailed information, please review our official policy pages:
