SmokeMEGA Support Center
Welcome! We're thrilled to support you on your journey with SmokeMEGA. Our goal is to make your experience seamless and enjoyable from start to finish. Below, you'll find answers to our most frequently asked questions.
If you need further assistance, don’t hesitate to reach out!
Get in Touch
For any questions or support, our team is here to help:
-
Email Us: info@smokemega.com or smokemega.la@gmail.com
(We aim to respond within 24 business hours.) - Call Us: 408-908-8639
- Our Location: 301 Boyd Street, Los Angeles, CA 90013
Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
- How much does shipping cost? FREE standard shipping on U.S. orders over $14.99. A small fee applies for orders under $14.99.
- How long will my order take to arrive? Orders are processed within 1-2 business days, with standard shipping taking 3-5 business days.
- Is the packaging discreet? Yes! All orders are shipped in plain, unbranded packaging.
- Where do you ship to? We ship to all states within the U.S.
🔄 Returns & Refunds
- What is your return policy? Return items within 14 days for a full refund.
- Are returns free? Yes! We cover return shipping costs.
- How do I start a return? Email us with your order number and item details.
- What if my item arrives damaged? Contact us immediately with a photo for a replacement.
🛍️ Products & Care
- How are your prices so affordable? We source directly from the factory, eliminating middlemen.
- How do I clean my new piece? Use isopropyl alcohol and coarse salt for glass; warm soapy water for silicone.
💳 Ordering & Payment
- What payment methods do you accept? All major credit cards and secure payment options.
- Is my payment information secure? Yes, our site is fully secure and PCI-compliant.
- Can I change or cancel my order? Contact us ASAP; we’ll do our best to help!
📜 Our Policies
For more detailed information, please review our official policy pages:
