Here are some questions people also ask about SmokeMEGA
Ordering
Are your smoking accessories suitable for beginners or experienced users?
Are your smoking accessories suitable for beginners or experienced users?
Both! We carry gear for every experience level. If you are just starting out, we have plenty of easy-to-use hand pipes, bubblers, and practically unbreakable silicone options. If you are a more experienced user, you will find advanced dab rigs, heavy-duty borosilicate glass bongs, and plenty of accessories to customize your setup. We focus on providing solid, budget-friendly pieces so anyone can find exactly what they need.
What kind of smoking accessories do you offer?
What kind of smoking accessories do you offer?
We carry a massive selection of gear to fit your exact needs. Our main inventory includes high-quality glass bongs, silicone bongs, dab rigs, oil burner pipes, hand pipes, nectar collectors, vaporizers, weedboxes, and bubblers. We also stock all the essential accessories you need to complete your setup, like weed grinders, torch lighters, quartz bangers, dab nails, and rolling materials. Whether you prefer highly durable borosilicate glass or unbreakable food-grade silicone, we have plenty of options to choose from.
How can I be sure of the quality of your products?
How can I be sure of the quality of your products?
We source our products from reputable manufacturers and ensure they meet our quality standards before offering them for sale.
Do you offer wholesale pricing for bulk orders?
Do you offer wholesale pricing for bulk orders?
While we do not offer wholesale pricing directly on SmokeMEGA, we have a dedicated website for bulk orders. You can browse our wholesale inventory and pricing at rkqualityglass.com.
Can I track my order once it has been shipped?
Can I track my order once it has been shipped?
Yes, once your order has been shipped, you will receive a tracking number via email which you can use to track the status of your delivery.
Do the dab rigs come with a banger?
Do the dab rigs come with a banger?
Yes. To make sure you are ready to go right out of the box, we include a free quartz banger with every dab rig purchase.
Is the packaging discreet?
Is the packaging discreet?
Yes, completely. We respect your privacy, so all orders are shipped in plain, unmarked brown or white boxes. There are no logos, branding, or indicators of what is inside the package.
Do you offer any gift services?
Do you offer any gift services?
We do not offer custom gift wrapping or notes, but we do include a free surprise gift with all orders over $30. All packages ship in plain, unmarked boxes, so you can easily enter the recipient's address at checkout to send a secret gift directly to them.
How can I contact customer service?
How can I contact customer service?
Our website has a chat button on every page. You can send us messages from that option. You can also email us at info@smokemega.com or smokemega.la@gmail.com or call our direct line at +1 (408) 908-8639.
Do you accept store credit?
Do you accept store credit?
The store accepts store credit as a payment method.
What are the available payment options?
What are the available payment options?
American Express, Diners Club, Discover, JCB, Mastercard, Visa, etc
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship our products exclusively within the United States. We do not offer international shipping to other countries at this time.
How much does shipping cost?
How much does shipping cost?
Shipping costs vary depending on the weight of the package, the shipping method selected, and the destination. You can calculate the shipping cost for your order during the checkout process.
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping on all orders above $14.99.
Do you offer in-store pickup as an alternative to shipping?
Do you offer in-store pickup as an alternative to shipping?
Yes, we offer free local pickup at our Los Angeles store (301 E Boyd St, 3rd Floor #B). Your order will typically be ready for you to grab within just one hour.
What shipping options and policies do you offer?
What shipping options and policies do you offer?
We offer Free Shipping (5 to 6 days) on orders over $14.99, or you can upgrade at checkout to Express (3 to 4 days) for $7.84 or Priority Air (2 days) for $29.00. All orders ship the same business day with tracking in plain, unmarked boxes for your privacy.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days.
Returns and Refunds
What is the return policy?
What is the return policy?
We accept returns within 14 days of delivery with absolutely no hidden costs. We provide the return shipping label for you and never charge any restocking or return fees.
Do you allow customers to request and manage their own returns?
Do you allow customers to request and manage their own returns?
Customers must contact us to request a return.
What is your contact information?
What is your contact information?
Email addresses: info@smokemega.com, smokemega.la@gmail.com
Phone numbers: +1 408-908-8639
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
FAQ About Products
Common Questions About our Bongs, Dab Rigs, and Oil Burners
Common Questions About our Bongs, Dab Rigs, and Oil Burners
About Bongs
About Dab Rigs
About Oil Burners